What are we doing to Keep You and Our Employees Safe?

Faced with current Coronavirus pandemic concerns, in what is already a very difficult time, the team at Burstows are here to assist you every step of the way.

We welcome further easing of Covid-19 restrictions which will allow up to 200 people at funerals in Queensland.

The latest changes to government rules regarding gatherings in Queensland mean attendances of 200 people are possible at outside locations like a graveside or in a venue of 400m sq. or more. (Ratio applied to inside venues is 1 person per 2 m sq.)

• At Burstows Toowoomba, this means 100 people can gather in the TS Burstow Chapel, with an additional 50 people able to gather in the TS Burstow Pavilion alongside the Chapel to view the service on a large screen.
• The Pioneers Room, Burstows catering facility can now cater for 70 people and guests are no longer limited to an allocated seat, however buffet is still not allowed. Guests will be served individually by staff. We welcome this opportunity to provide you with a safe place to talk, share your sadness and help you celebrate the life of your loved one.
• We use cleaning and disinfecting protocols to clean our facilities after each service with particular attention paid to high touch items.
• We have increased the frequency of cleaning and disinfecting public areas every morning and evening.
• Proper and frequent hand washing is vital to help combat the spread of viruses. Our teams are reminded multiple times a day that cleanliness starts with this simple act.
• Additional hand sanitizer has been placed at entrances.
• Employees who exhibit cold or flu-like symptoms have been instructed to stay home from work.
• We request that guests who are experiencing any cold or flu-like symptoms including fever, cough and shortness of breath or who have been in contact with or have recently travelled to any affected areas refrain from visiting Burstows at this time.

For peace of mind, web streaming is available as an option for your consideration at Burstows

We appreciate that people want to be at the service in person but sometimes, no matter how hard you try, circumstances mean you just can't be there. In the present health environment, it is not worth risking your own health or those of others to do so.

Families and friends may wish to use our web streaming service, if a funeral is held within our TS Burstow Chapel. The service can be recorded and edited live by our audiovisual technician from within the Chapel. The video is then uploaded in real time so that anyone, anywhere in the world, who has been provided with a secure password and link is able to see and hear the service as it proceeds.

We highly recommend you rely on trusted and respected health services for information on the virus.

• WORLD HEALTH ORGANIZATION (WHO) – Coronavirus (COVID-19) Outbreak
• AUSTRALIAN GOVERNMENT DEPARTMENT OF HEALTH: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

If you have any questions, please feel free to contact our management team at 1800 803 196

Sincerely,

Trevor & Don Burstow
Burstows Funeral Care