What are we doing to Keep You and Our Employees Safe?

 

different kinds of flowers in the funeral

The health and safety of our guests and employees are our top priorities. At this time, Burstows Funeral Care is open and we are operating in accordance with current government restrictions and guidelines, including procedures around acceptable social distancing. We want to assure you that the Burstows team is taking proactive measures to help prevent the spread of any potential illness. We are closely monitoring the directives from the Commonwealth and State health authorities, and the Australian Funeral Directors Association.

At this point there has been no direction from any source that funeral services should be cancelled.

  • Up to 50 people can now gather at TS Burstow Chapel using approved social distancing, with an additional 50 people able to gather in the TS Burstow Pavilion alongside the Chapel to view the service on a large screen. 
  • This complies with Qld Health’s current limits of 100 mourners maximum attending a funeral and personal spacing requirements within venues.
  • Families who cap the funeral gathering at 50 people can also choose to gather for a seated reception with table service in the Pioneers Room following the service.   
  • We use cleaning and disinfecting protocols to clean our facilities after each service with particular attention paid to high touch items.
  • We have increased the frequency of cleaning and disinfecting public areas every morning and evening.
  • Proper and frequent hand washing is vital to help combat the spread of viruses. Our teams are reminded multiple times a day that cleanliness starts with this simple act.
  • Additional hand sanitizer has been placed at entrances.
  • Employees who exhibit cold or flu-like symptoms have been instructed to stay home from work.
  • In an effort to minimise direct contact, we ask that you avoid shaking hands or physical contact with the members of the family you are here to visit.
  • We request that guests who are experiencing any cold or flu-like symptoms including fever, cough and shortness of breath or who have been in contact with or have recently travelled to any affected areas refrain from visiting Burstows at this time.

For peace of mind, web streaming is available as an option for your consideration at Burstows

We appreciate that people want to be at the service in person but sometimes, no matter how hard you try, circumstances mean you just can't be there. In the present health environment, it is not worth risking your own health or those of others to do so.

Families and friends may wish to use our web streaming service, if a funeral is held within our TS Burstow Chapel. The service can be recorded and edited live by our audiovisual technician from within the Chapel. The video is then uploaded in real time so that anyone, anywhere in the world, who has been provided with a secure password and link is able to see and hear the service as it proceeds.

We highly recommend you rely on trusted and respected health services for information on the virus.

If you have any questions, please feel free to contact our management team at 1800 803 196

Sincerely,

Trevor & Don Burstow
Burstows Funeral Care

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In the event of a death in the family, contact Burstows without delay. A funeral director is available 24 hours a day, 365 days a year and will provide help and guidance from the first contact.

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Burstows Funeral Care

Burstows Funeral Care

Toowoomba Head Office
1020 Ruthven St Toowoomba, QLD 4350
Phone: (07) 4636 9600 / Fax: (07) 4636 9650

Proud member of

Australian Funeral Directors Association
Selected Independent Funeral Homes
Burstows Funeral Care

Burstows Funeral Care

A Family Owned Australian Business

Toowoomba Head Office
1020 Ruthven St Toowoomba, QLD 4350
Phone: (07) 4636 9600 / Fax: (07) 4636 9650
Terms & Conditions | Privacy Policy

Proud member of

Australian Funeral Directors Association
Selected Independent Funeral Homes

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